2022 “In Our Community” Fundraiser

Tech Support Answer Page

 

Problems with livestream

• The feed will not go live until 6:55 PM on May 12th, 2022. At that time, the event logo at the top of the page will be replaced with a video livestream. Just click play to begin!

• Check that you are on the correct site: www.givebutter.com/exceed

  • (giveBUTTER, like what you spread on toast 😊)

• Refresh the page – many connectivity/loading/lagging issues can be solved by refreshing

• If you’re still having problems, you can access the livestream on our YouTube page, rather than the event page. You can find that page at: https://youtube.com/user/exceedenterprises1

 

Need to talk to a human? We will have a dedicated helpline available from 6:30-8:00 PM on May 12th—just call or text 503-765-1798

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If you need assistance outside of these event hours, please call 503-208-4766

 

Problems with donations

Click here for our step-by-step donation guide

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• Click the blue DONATE button on the top of the page

Here are the steps to donate:

• Select an amount, or fill in your own

• Credit a team member (this is not required, default option is “no member”)

• Check the box if you're interested in making a recurring donation (can be monthly, quarterly, annual, etc). A staff member will reach out to set up your sustaining gift.

• Add a message to the supporter feed (again, not required. Hit “continue” to skip)

  • Choose the name and message you want displayed publicly

  • Can add an image, gif, drawing

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Donation and fee breakdown:

• Credit card processing fees (3%)—covering these fees ensures that 100% of your donation goes to Exceed. This is entirely optional!

  • To opt-out: click the blue “edit” button, uncheck the box next to “yes, cover the fees,” hit “done” button

• Add a tip to support Givebutter (Completely optional and separate from processing fees)

  • To opt-out: select “other” from drop down menu, type “0” in box

• Select a payment method

  • Credit card— instantly donate through our secure payment processor

  • Mail a check – this option allows donors to pledge a gift (like raising a paddle) and then later pay by check. The gift will move our thermometer closer to the goal but allow you to pay later. Also a great way to pledge a larger gift, to be paid over time!

  • PayPal, Venmo – pay with an existing account

  • ACH – the option to pay via bank transfer is offered for donations of $100 or more. Donations made through ACH  incur less processing fees than credit cards.

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• Donor Information

  • The system requires a name, email, phone number, and address

  • Email is used to send a transaction receipt. Remember to check your junk folder if you don’t see it!

  • Phone number is used in case we have any questions about the donation.

  • Billing address is used to process donation and mail a tax receipt. All tax receipts will be sent after the event.

 

Thank you for being in our community!