2022 “In Our Community” Fundraiser

Tech Support Answer Page

 

Problems with livestream

  • The feed will not go live until 6:55 PM on May 12th, 2022. At that time, the event logo at the top of the page will be replaced with a video livestream. Just click play to begin!

  • Check that you are on the correct site: www.givebutter.com/exceed

    • (giveBUTTER, like what you spread on toast 😊)

  • Refresh the page – many connectivity/loading/lagging issues can be solved by refreshing

  • If you’re still having problems, you can access the livestream on our YouTube page, rather than the event page. You can find that page at: https://youtube.com/user/exceedenterprises1

 

Need to talk to a human? We will have a dedicated helpline available from 6:30-8:00 PM on May 12th—just call or text 503-765-1798

If you need assistance outside of these event hours, please call 503-208-4766

 

Problems with donations

Click here for our step-by-step donation guide

  • Click the blue DONATE button on the top of the page

Here are the steps to donate:

  • Select an amount, or fill in your own

  • Credit a team member (this is not required, default option is “no member”)

  • Check the box if you're interested in making a recurring donation (can be monthly, quarterly, annual, etc). A staff member will reach out to set up your sustaining gift.

  • Add a message to the supporter feed (again, not required. Hit “continue” to skip)

    • Choose the name and message you want displayed publicly

    • Can add an image, gif, drawing

Donation and fee breakdown:

  • Credit card processing fees (3%)—covering these fees ensures that 100% of your donation goes to Exceed. This is entirely optional!

    • To opt-out: click the blue “edit” button, uncheck the box next to “yes, cover the fees,” hit “done” button

  • Add a tip to support Givebutter (Completely optional and separate from processing fees)

    • To opt-out: select “other” from drop down menu, type “0” in box

  • Select a payment method

    • Credit card— instantly donate through our secure payment processor

    • Mail a check – this option allows donors to pledge a gift (like raising a paddle) and then later pay by check. The gift will move our thermometer closer to the goal but allow you to pay later. Also a great way to pledge a larger gift, to be paid over time!

    • PayPal, Venmo – pay with an existing account

    • ACH – the option to pay via bank transfer is offered for donations of $100 or more. Donations made through ACH  incur less processing fees than credit cards.

  • Donor Information

    • The system requires a name, email, phone number, and address

    • Email is used to send a transaction receipt. Remember to check your junk folder if you don’t see it!

    • Phone number is used in case we have any questions about the donation.

    • Billing address is used to process donation and mail a tax receipt. All tax receipts will be sent after the event.

 

Thank you for being in our community!

 
 
 
 
2022 Finalized Event Logo.png
Join us LIVE at 7PM PST on May 12th for an evening of stories straight from our clients and staff, plus a chance to offer critical support for people with diverse abilities.
May 12, 2022
7:00 PM